To AI or not to AI

It’s a regular Wednesday afternoon. A seemingly distressed employee stands lost in his new workplace when he is suddenly greeted by a telepresence robot. The robot, equipped with a built-in screen instantly scans his face and having recognized him as a new recruit, rightly guides him to the orientation boardroom.

A few feet away from him, a young lady walks into an intelligent kiosk for her hot cuppa, picks her choice of drink and walks out sipping her drink while acknowledging her purchase invoice on her phone on the way out. Meanwhile, another worker passes by, enwrapped in a conversation with his ‘assistobot’, both discussing the former’s to-dos for the day…

This is how current workplaces across the world are envisioned, with many already having taken the baby steps towards it. The concept of AI is gradually penetrating every corporate function, including Human Resources!

A 2017 McKinsey study reported that one-third of all work activities may be automated by 2030. This begs the question, “Will Artificial Intelligence (AI) completely take over the corporate workforce, rendering HR obsolete?” Contrary to this scare, the truth remains that the overarching objective of including AI is only to support, and not to replace HR completely.

As companies prepare themselves for a digitized future, the more strategic move for HR is to recognize the immense benefits of AI and employ it as a key enabler of organizational enhancement. Intelligent HR solutions will be a result of a fruitful collaboration between AI tools and human ingenuity.

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