machine learning

Reinventing Human Resources: What HR Leaders Need To Know About Workplace AI

By Kelly Siegel

Artificial intelligence has become a part of how people operate on a daily basis. More than two-thirds of consumers use AI today without even really noticing — usually in the form of navigation, virtual assistants and that annoying yet entertaining feature on your smartphone that auto-fills your text messages.

The benefits of AI from the business perspective are clear in the forms of increased efficiencies, robust data mining and analytics and improved customer relationship management. AI has reinvented what we do and how we get it done. Now, human resources leaders must reinvent HR functions to drive effective talent strategies and sustain results — and they will need AI to do it. We won’t have a seat at the table unless we do. Here’s why, along with some AI integration ideas for you to consider.

Talent Acquisition

Attracting and attaining talent is incredibly challenging today given low unemployment rates and intense competition. Recruiting AI screens resumes efficiently and sources passive candidates who have the skills and competencies you may be looking for in viable candidates for several different jobs.

Job seekers are consumers and approach the job search, application and interviewing process in an Amazon-inspired fashion. They want their experiences to be unique. They like a customized approach, and they want quick decisions and answers to questions. AI helps to meet job seekers’ expectations by providing online live chat, automated interview scheduling and interview feedback. And AI can match candidates to several jobs beyond the ones they applied for.

Companies that use AI in talent acquisition over a period of time see recruiting costs and employee turnover reduced, and individual employee performance and company revenues increased. AI helps to minimize the risk of bias, as it makes data-driven decisions free from emotion or personal experience.

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