Why HR should welcome Tech and Automation in Recruitment

Nice Article on HR By Laurie Padua, Director of Technology and Operations Consulting at Alexander Mann Solutions

According to new research by global talent acquisition and management firm, Alexander Mann Solutions, 96% of senior HR professionals believe that AI has the potential to enhance talent acquisition and retention. Yet 57% believe the innovation within their own organization is too slow.

These figures are unsurprising. The buzz around AI means that business decision makers are eager to jump on the AI bandwagon through a fear of being left behind. However, I would argue that many who believe that innovation within their own business is not fast enough may be further ahead of the curve than they are giving themselves credit for.

AI in HR and recruitment is particularly useful when managing error-prone processes such as complex HR forms, compliance and on-boarding, as well as ‘swivel chair’ processes which involve jumping between tasks. However AI has its limitations. Anything involving ambiguity, context or change requires a level of emotional intelligence which only humans can provide.

These tools are not intended to eliminate the role of HR and recruitment professionals, they are designed to relieve them from repetitive and low value tasks that consume valuable time which could be best spent leveraging their interpersonal skills and engaging with employees and candidates. The key is to not seek out robotic and AI solutions simply for the sake of doing so. Establish first the end benefit you hope to achieve – as you may already be sitting on the functionality you need.

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