Algorithms are analysing people’s expressions and tone of voice to check for traits such as “confidence” and “happiness” during video interviews.
The robotic video assessment software is then used to hire candidates — customer service operators and assistant vice presidents alike — though the process comes with its own set of problems.
Axis Bank used algorithm-based video interviews — along with aptitude tests — to hire around 2,000 customer service officers from a pool of more than 40,000 applicants this year, said Rajkamal Vempati, HR head of the private sector bank, adding it could standardise and scale up the process of hiring.