Associate Application Specialist

al guidance and laboratory expertise to customers using bioMérieux applications. Coordinate efforts with Service Engineers to provide world-class system support for all internal and external customers. An Application Specialist promotes teamwork and cooperation and removes barriers to productivity.This is not a fully remote position and is expected to work a 50/50 hybrid schedule. Primary Responsibilities: Prioritize answering customer inquiries, both internal and external, per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT SpecialistProvide consistent follow up to ensure customer satisfaction and meet minimum key performance indicatorsImplement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.Establish and maintain ERP certification.Learn bioMérieux products and procedures that are job specific, and assist with implementation of new productsLearn and develop networking skills to provide connectivity support for our solutionsPerform on-call duties as needed to provide 24-hour technical support to customersParticipate in revenue generation initiatives through promotion of value-added projects and services.Education, Skills, & Experience: Associate or Bachelor's degree in Medical Technology, Biological Sciences or related field with three years of laboratory experience (Microbiology preferred)Excellent written and oral communication skillsExcellent computer skillsExperience with bioMérieux products preferredNetworking or LIS/LIMS experience preferred#biojobsPandoLogic. Keywords: Software System Engineer, Location: Durham, NC - 27701

Position Summary: 
Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.  Provides clinical guidance and laboratory expertise to customers using bioMérieux applications. Coordinate efforts with Service Engineers to provide world-class system support for all internal and external customers. An Application Specialist promotes teamwork and cooperation and removes barriers to productivity.

This is not a fully remote position and is expected to work a 50/50 hybrid schedule. 

Primary Responsibilities: 

• Prioritize answering customer inquiries, both internal and external, per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT Specialist
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
• Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.
• Establish and maintain ERP certification.
• Learn bioMérieux products and procedures that are job specific, and assist with implementation of new products
• Learn and develop networking skills to provide connectivity support for our solutions
• Perform on-call duties as needed to provide 24-hour technical support to customers
• Participate in revenue generation initiatives through promotion of value-added projects and services.

Education, Skills, & Experience: 

• Associate or Bachelor's degree in Medical Technology, Biological Sciences or related field with three years of laboratory experience (Microbiology preferred)
• Excellent written and oral communication skills
• Excellent computer skills
• Experience with bioMérieux products preferred
• Networking or LIS/LIMS experience preferred

#biojobsPandoLogic. Keywords: Software System Engineer, Location: Durham, NC - 27701