Customer service

Ethan BentleyDelhi India, Delhi, India
< 1 year
$ 45000
Posted Date
Mon Jul 17, 2023
Call Centre/BPO
Job Type
Apply before :
Sat Mar 08, 2025

Job Summary

Looking for customer care

Job Description

Job Title: Customer Service Representative (Work From Home)


Job Type: Full-time, Remote


Job Summary:


Doctor Connect is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for answering customer inquiries via phone, email, and chat, resolving issues, and providing excellent customer service.


Key Responsibilities:


Respond to customer inquiries via phone, email, and chat in a timely and professional manner


Resolve customer issues and complaints


Provide customers with product and service information


Identify and escalate priority issues


Follow up with customers to ensure their satisfaction


Maintain accurate customer records




High school diploma or equivalent


1+ years of customer service experience


Excellent communication skills, both written and verbal


Strong problem-solving skills


Ability to work independently and in a team environment


Proficient in Microsoft Office and CRM software


Preferred Qualifications:


Associate's or Bachelor's degree


Bilingual in English and Spanish


Experience in the healthcare industry


Doctor Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.