Customer service

Job Title: Customer Service Representative (Work From Home)

Job Type: Full-time, Remote

Job Summary:

Doctor Connect is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for answering customer inquiries via phone, email, and chat, resolving issues, and providing excellent customer service.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Resolve customer issues and complaints

Provide customers with product and service information

Identify and escalate priority issues

Follow up with customers to ensure their satisfaction

Maintain accurate customer records

Qualifications:

High school diploma or equivalent

1+ years of customer service experience

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to work independently and in a team environment

Proficient in Microsoft Office and CRM software

Preferred Qualifications:

Associate's or Bachelor's degree

Bilingual in English and Spanish

Experience in the healthcare industry

Doctor Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.