AR Callers

ResponsibilitiesPerform pre-call analysis and check the...

ResponsibilitiesPerform pre-call analysis and check the status by calling the payer or using IVR or web portal services.Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference.Record after-call actions and perform post-call analysis for the claim follow-up.Assess and resolve inquiries, requests, and complaints through calling to ensure that customer inquiry are resolved at the first point of contact.Provide accurate product/ service information to customers, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call. Show more Show less Seniority level Associate Employment type Full-time Job function Administrative Industries IT Services and IT Consulting, Software Development, and Technology, Information and Internet