HR Operations and Delivery

Job DescriptionCandidate should have 16-22 years of exp...

Job DescriptionCandidate should have 16-22 years of experience in HRO Service Delivery and Transformation with a strong project track record and demonstrated P&L contribution to sales.Ensure best in class and noiseless service delivery by establishing robust operational governance and meeting contractual deliverables Be a true client partner, understand client priorities and align engagement growth plans in line with the client objectives.Drive continuous improvement and transformation programs at the global levelCreate a culture of innovation and focus on high level of employee engagementBuilding the new foundations, strengthening the value proposition and articulating the unique business valueStrong customer orientation, decision making, problem solving, communication and presentation skillsStrong executive presence and entrepreneurial spiritSuperb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authorityA Bachelor’s degree is requiredPrimary SkillsA positive, results oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being doneEnsure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).Manages contractual re-negotiations to protect business interests while at the same time maintaining customer satisfaction (E2 and above)Manage the talent pipeline within the team in conjunction with the Practice to ensure organization resilience on a short, medium, and long-term basisDrive Account Development.Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptionsVery good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographiesAbility to roll sleevesSecondary SkillsThis person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. MBA is strongly preferred. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries IT Services and IT Consulting