Banking Collections Associate (Full Time/Permanent)

A Good Job

_strong__u_Company Description_/u__/strong__p__br /__/p_We are _strong_One Sutherland_/strong_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win._p__br /__/p_Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._p__br /__/p__strong__u_Job Description_/u__/strong__p__br /__/p_Are you an excellent verbal and written communicator, and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their concerns about their loan? Do you have prior collections, sales or customer service experience?_p__br /__/p_We are seeking a motivated and passionate _strong_Loan Collections Advisor_/strong_ to join us! If you are looking to build a fulfilling career, and the description above resonates with you, we want to work with you!_p__br /__/p__strong__u_Essential Duties In This Role_/u__/strong__p__br /__/p__ul__li_Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life._/li__li_Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations._/li__li_Contact or attempt contact with customers who are delinquent._/li__li_Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities._/li__li_Maintain positive working relationships with the Loan Servicing team. _/li__li_Meet or exceed production goals _/li__li_Performs other related duties as assigned_/li__/ul__p__br /__/p__strong__em__u_What Kind of Associates Are We Looking for?_/u__/em__/strong__p__br /__/p__ul__li_Agile in a fast-past environment._/li__li_You embody excellent customer service._/li__li_Team oriented and people-oriented._/li__li_Critical thinker and quick learner._/li__li_Has good active listening skills._/li__li_Professional and persuasive communication and negotiation skills_/li__li_Passionate and goal-oriented_/li__li_Positive emotional resilience and emotional intelligence._/li__li_Must be self-motivated with strong decision-making and problem solving abilities_/li__li_Flexible and committed to overall goals._/li__/ul__p__br /__/p__strong__u_Qualifications_/u__/strong__p__br /__/p_Our most successful candidates will have: -_p__br /__/p__ul__li_ A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED._/li__li_Must have a valid (not expired) government issued ID, TRN and NIS card._/li__li_Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)._/li__li_Must be able to train and / or work onsite._/li__li_Demonstrated ability to perform at a high level, to support our high volume of inbound calls._/li__li_Experience in customer service is an asset and preferred._/li__li_Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers._/li__li_The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs._/li__li_Excellent attention to detail._/li__li_See through the eyes of the customer._/li__li_Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required._/li__li_The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel._/li__li_Ability to effectively organize, prioritize, multi-task and manage time._/li__li_Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred._/li__li_Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required._/li__li_Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues._/li__li_Inspire confidence and positively influence the behaviour, actions, and thoughts of others._/li__li_Must be able to pass a criminal background check and drug test as needed._/li__/ul__p__br /__/p__strong__u_Additional Information_/u__/strong__p__br /__/p__strong__u_Our employees enjoy:_/u__/strong__p__br /__/p__ul__li_Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts._/li__li_Annual merit increase based on performance._/li__li_Paid Training whether onsite or in work at home._/li__li_Discounts for several corporate and retail partners for services and products once Sutherland ID is presented._/li__li_Excellent training and supervisory support - to help you feel comfortable servicing our customers._/li__li_Competitive Salary with attractive and attainable PBI structure._/li__li_Paid vacation and sick leave annually._/li__li_Exceptional Health and Life Insurance Plan_/li__li_Lunch benefits and subsidy._/li__li_Onsite lunch concessionaire at reduced rates._/li__li_Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am_/li__li_Free On-site medical suite with nurse and medical doctor._/li__li_Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office._/li__li_Paid referral program_/li__li_Career development & growth opportunities for advancement._/li__li_Excellent Reward and recognition programs._/li__/ul__p__br /__/p_As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.